Terms of service

Last updated: September 9, 2026

SECTION 1 - OVERVIEW

Welcome to Rilovia! The terms “we”, “us” and “our” refer to Rilovia. Rilovia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Rilovia is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 2 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you allow a minor dependent to use the Services on a device you own, purchase, or manage, you are responsible for that use.

You may be asked to provide information such as your email address, billing, payment, and shipping information. You represent that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 3 - OUR PRODUCTS

We make every effort to accurately represent our products and services. However, product colors, appearance, and details may vary depending on your device, screen settings, or configuration.

We do not guarantee that a product will meet every customer’s expectations or appear exactly as shown on the website.

Product descriptions, prices, availability, and quantities may change without notice. We reserve the right to discontinue products or limit quantities by person, region, or jurisdiction.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase. Rilovia may accept or decline an order at its discretion. Your order is not accepted until Rilovia confirms acceptance and processes payment.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests once an order has entered processing. If we cancel or change an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

Purchases are subject to our Refund Policy.

You represent that purchases are for personal or household use only and not for commercial resale or export.

SECTION 5 - PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price shown at the time your order is placed and listed in your order confirmation email.

Unless stated otherwise, prices may not include taxes, shipping, handling, customs duties, or import charges.

You agree to provide accurate, complete, and current payment, billing, and account information. You agree to promptly update your information so we can complete transactions and contact you if necessary.

You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.

SECTION 6 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. Shipping delays may occur because of carriers, customs processing, weather, or events outside our control.

Please review our Shipping Policy for delivery estimates, tracking, address changes, and support for missing or damaged shipments.

SECTION 7 - INTELLECTUAL PROPERTY

The Services, including our trademarks, branding, text, images, graphics, reviews, videos, audio, website design, and related content, are owned by Rilovia, its affiliates, or licensors and are protected by applicable intellectual-property laws.

You may use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, download, store, or transmit any material from the Services without our written permission.

Rilovia’s names, logos, product names, designs, and slogans are trademarks of Rilovia or its licensors. Shopify’s names, logos, product names, and designs are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available,” without warranties or endorsements.

Your use of third-party tools is at your own risk. You should review the terms and policies of the relevant third-party provider.

Any future features, tools, or resources offered through the Services are also subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS

The Services may include links to third-party websites or platforms. We are not responsible for the content, accuracy, privacy, security, or practices of third-party websites.

If you access a third-party website, you do so at your own risk. Questions or complaints regarding third-party products or services should be directed to the relevant third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Rilovia is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made through our Store are made directly with Rilovia.

Shopify is not responsible for any aspect of sales between you and Rilovia, including any injury, damage, or loss related to products or services purchased from Rilovia. You release Shopify and its affiliates from claims related to purchases and transactions made with Rilovia.

SECTION 11 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process information about your access to and use of the Services in order to provide and improve its services. For more information, please review our Privacy Policy.

SECTION 12 - FEEDBACK

If you submit ideas, suggestions, reviews, feedback, proposals, or other content (“Feedback”), you grant Rilovia a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for any purpose, including commercial purposes.

You represent that you own or have the necessary rights to submit Feedback and that it does not violate the rights of any third party or applicable law.

We may monitor, edit, or remove Feedback that we determine is unlawful, offensive, defamatory, harmful, or otherwise objectionable.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.

SECTION 14 - PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services to:

  • Violate laws or regulations;
  • Infringe intellectual-property rights;
  • Harass, harm, defame, threaten, or abuse others;
  • Submit false or misleading information;
  • Send spam, phishing messages, or unsolicited promotions;
  • Impersonate another person or entity;
  • Upload viruses, malware, or harmful code;
  • Collect or track the personal information of others;
  • Copy, scrape, extract, resell, or exploit any part of the Services without permission;
  • Bypass security measures, CAPTCHA systems, robot exclusion headers, or access restrictions.

We may suspend, disable, or terminate access to the Services if we believe you have violated these Terms.

SECTION 15 - AGENTS

“Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity.

No Agent may access, use, or interact with the Services unless it clearly identifies itself and complies with these Terms. We may limit or block access by Agents through technical measures.

Agents must:

  • Identify themselves in HTTP/HTTPS requests using Agent/[agent name] in the user-agent string;
  • Not conceal that access is automated;
  • Not mimic human behavior to bypass controls;
  • Not bypass CAPTCHAs or other access restrictions;
  • Respond truthfully when asked whether an interaction is from a human or computer system.

SECTION 16 - TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, if we determine that you have violated these Terms.

Any obligations or provisions that should continue after termination, including intellectual-property rights, limitations of liability, indemnification, and governing law, will remain in effect.

SECTION 17 - DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided “as is” and “as available,” except where otherwise required by applicable law.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Rilovia disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, durability, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of these limitations may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rilovia, its affiliates, partners, employees, contractors, service providers, licensors, and Shopify shall not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, lost data, or replacement costs, arising from your use of the Services or products purchased through the Services.

Some jurisdictions limit exclusions of liability, so these limitations may not apply to you.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rilovia, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, and expenses, including reasonable attorneys’ fees, arising from:

  • Your breach of these Terms;
  • Your violation of applicable law;
  • Your violation of another person’s rights; or
  • Your use of the Services.

SECTION 20 - SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law. The remaining provisions will remain valid and enforceable.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies posted on the Services, constitute the entire agreement between you and Rilovia regarding your use of the Services.

SECTION 22 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our written consent.

Rilovia may transfer, assign, or delegate these Terms and its rights or obligations without notice or consent.

SECTION 23 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.

You and Rilovia consent to the exclusive jurisdiction and venue of the state and federal courts located in New Mexico.

SECTION 24 - HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 25 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. The most current version will always be available on this page.

If we make material changes, we will update the “Last updated” date and provide notice where required by law. Your continued use of the Services after changes become effective means you accept the updated Terms.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Rilovia
Email: help.rilovia@gmail.com