Shipping Information

Last updated: September 2026

At Rilovia, we strive to provide a smooth and hassle-free delivery experience.

Delivery Areas

We currently ship to the United States / United Kingdom and offer Free Shipping on all US / UK orders.

Processing & Delivery Times

• Processing time: Orders are typically processed within 1–2 business days after payment confirmation.
• Delivery time: After processing, orders usually arrive within 5–7 business days.

Delivery estimates may vary because of carrier delays, customs processing, weather, or other factors outside our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website or our order-tracking page.

Changing Your Shipping Address

Please ensure your shipping address is correct before placing your order.

If you need to update your address, contact us at help.rilovia@gmail.com within 12 hours of purchase. After this period, your order may already be in processing and we may not be able to make changes.

Rilovia is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Customs & Shipping Delays

Orders may occasionally experience delays due to customs inspections, carrier delays, or changes in international shipping regulations. We monitor shipments closely and work to ensure your order arrives as quickly as possible.

Missing, Lost, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please contact us within 10 days of the delivery date at help.rilovia@gmail.com.

If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help resolve it.