Refund policy

60-Day Money-Back Guarantee

At Rilovia, we stand behind our wellness devices with a 60-Day Money-Back Guarantee.

Your 60-day trial begins on the day your order is delivered. Because relief may take time and consistent use, refund requests can be submitted after a minimum 30-day usage period.

For assistance with your device, contact us at help.rilovia@gmail.com.

Returns & Refunds

You may request a return within 60 calendar days of delivery.

To start a return, email help.rilovia@gmail.com. If approved, we will provide return instructions and the return address.

Items returned without prior approval will not be accepted.

• Customers are responsible for return shipping costs.
• Original shipping costs are non-refundable.
• Refunds are issued only to the original payment method.
• Refunds are processed within 2–3 business days after the returned item is received and inspected. Banks may take an additional 7–10 business days to reflect the refund.

Return Conditions & Deductions

Returns must include the device, original packaging, user manual, accessories, and any promotional items or free gifts included with the order.

Used Products

Opened or used products are subject to a 20% sanitation and disposal fee due to hygiene and safety requirements.

Unopened Products

Unused products returned in resellable condition are subject to a 10% restocking fee. All packaging must be intact and all items must be included.

Missing Items or Free Gifts

A deduction of up to 10% may apply for missing or damaged components. If free gifts are missing or used, an additional deduction of up to 10% may apply.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or missing components, contact us within 14 days at help.rilovia@gmail.com.

We will review the issue and arrange a replacement where applicable.

1-Year Warranty

All Rilovia devices include a 1-Year Warranty. Each order may qualify for one free replacement, including accidental damage cases.

Damage caused by misuse may not qualify for a refund, but may be eligible for warranty support.

Order Cancellations

Orders may be canceled within 1 hour of purchase. After this time, orders may enter processing and may no longer be eligible for cancellation.

European Union Customers

If your order is shipped to the European Union, you may have a legal right to cancel or return your order within 14 days of delivery. This right may be subject to applicable hygiene and consumer-protection rules.

Chargebacks

If you have an issue with your order, please contact us before opening a payment dispute. Once a chargeback is initiated, we cannot process a refund until the dispute is resolved.

Reserved Rights

Rilovia reserves the right to refuse or limit returns in cases of excessive returns, fraudulent activity, or abuse of this policy.